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Privacy Notice


The Chocolate Pizza Company.co.uk Privacy Notice

This Privacy Notice describes how your personal information is collected, used, and shared when you visit or make a purchase from thechocolatepizzacompany.co.uk

PERSONAL INFORMATION WE COLLECT

When you visit thechocolatepizzacompany.co.uk, we automatically collect certain information, standard internet log information and details of visitor behaviour patterns. This is for our own marketing purposes to find out which pages are most popular on our website, and to research customer patterns within the website.  , including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including Payment method,, email address, and phone number. We refer to this information as “Order Information”.

HOW DO WE USE YOUR PERSONAL INFORMATION             

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising of our products.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION                              

We do use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy and Mailchimp platform for our Newsletters, however we do not share your information with other third parties. We have links within our website to other sites we feel you may have an interest in but this privacy notice does not cover those links and those sites are not governed by this Privacy Notice. If you have questions about how those sites use your data, please check their privacy notice.


NEWSLETTERS AND PROMOTIONS

We will not contact you outside of the order process, unless you have opted in to receive our Newsletters and Promotions. We may also contact you to check we have your information correct, or to check you are happy still receiving content from us. We will never give, sell, trade or rent any of your data to or with other organisations or businesses.

We use a third party provider, Mailchimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For information around how Mailchimp use your data please see their privacy notice.
 
We may occasionally email you to ask you if you are happy remaining on our mailing list – we will always refer to our privacy notice to remind you of your rights, and if you do not want to continue receiving information from you we will remove you from that mailing list.
 
You have the option to unsubscribe at any time to our e-newsletter, either by clicking the unsubscribe link at the bottom of any of our Newsletters or email annie@thechocolatepizzacompany.co.uk. Once you have chosen to unsubscribe from our emails, we will delete all data we have on you and it will be removed from our system permanently.

EMAILS

We will keep any email correspondences for a period of time to enable us to follow up any queries etc and they will then be deleted. No email addresses will be passed on to third parties through our email service.

DO NOT TRACK                                                                              

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS                                                                                

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below and allow 14 days to process.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records (name, email and order address) unless and until you ask us to delete this information. This information will be held through email retention and paper format for 3 yrs and then destroyed. We do not retain any Card payment information shared over the phone at all.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at annie@thechocolatepizzacompany.co.uk or by mail using the details provided below:

The Chocolate Pizza Company.co.uk
13 Dorset Avenue EXETER GB EX4 1NB

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